SatCom CX — Automated QA Scorecard (Prototype)

Prototype — representative sample data, not live scores

Show Δ vs prior

Category and sub-category scores for the selected period · color-coded (green ≥80%, amber 70–79%, red <70%, grey = N/A)

Agent Roll-Up —

Each agent's score by criterion for the selected period · scroll right for all columns · color-coded, grey/– = N/A

Agent Leaderboard

Agent	Calls	Score

Scored Calls

Click a call to open its transcript and per-criterion scoring

Agent	Date · Direction	Score

Call Detail —

Every criterion is scored with a supporting quote from the transcript. Weighted programs show point values; system-only actions are marked N/A and excluded from the score. SatCom CX is not affiliated with or endorsed by any client referenced; names/scenarios shown are for demonstration only.